ITIL is a de facto standard for managing IT services in all companies. Several hundred thousand of people are ITIL certified. Any future IT professional has to know it.

The course will highlight the best practices from all recommendations of ITIL and explain how to implement them in companies.

The course is also a good preparation for an individual certification which can be passed in an authorized ITIL center.

After this course you will have clear answers to all these questions:
- How to develop applications that satisfy users' needs?
- How to deploy software with minimum risk of security or failures?
- How to improve user support?
- How to improve quality of IT services?
- How to manage IT assets?

This course will prepare participants to their career in IT : future projects managers, developers, managers need to attend it.

ITIL use a rich vocabulary and terms used by many IT people all over the world, so knowing ITIL is like knowing a language and being able to correspond with other IT professionals.

• Understand what an IT service and its attributes is
• Understand importance of SLAs and agreements between providers, partners and users
• Know how to improve a process and represent a process flow chart
• Know how to write SLA
• Know How develop, deploy and support IT services according to IT strategy
• Develop a state of mind "quality oriented"
• Know the best principle of ITIL and how to implement them.
• Understand other recommendations like: Agile, Devops, 6 sigma
• How to contract with external partners and subcontractors